Support Center

To reboot your GPS tracker, follow these steps:

1. Locate the power button or reset button on your device
2. Press and hold the button for 10-15 seconds until the device lights blink
3. Release the button and wait for 2-3 minutes for the device to fully restart
4. Check the status LED to confirm the reboot was successful

If your device doesn't have a physical button, you can reboot it through the web portal or mobile app by navigating to Device Settings > Reboot Device.

If your device isn't showing the correct location, try these troubleshooting steps:

• Check GPS signal: Ensure the device has a clear view of the sky for better GPS reception
• Verify SIM card: Make sure the SIM card has active data service and sufficient balance
• Check device placement: Metallic surfaces or enclosed spaces can interfere with GPS signals
• Update firmware: Ensure your device has the latest firmware version
• Reset device: Try rebooting the device as described in the previous question

If the issue persists, contact our support team for further assistance.

AIS 140 (Automotive Industry Standard 140) is a set of norms established by the Automotive Research Association of India (ARAI) for vehicle tracking systems and emergency buttons in public service vehicles.

It's mandatory because:

• Enhances passenger safety with panic button functionality
• Provides real-time tracking of public transport vehicles
• Helps in emergency response and accident management
• Reduces vehicle theft and unauthorized use
• Improves fleet management and operational efficiency
• Mandated by the Indian government for all public service vehicles

All our AIS 140 certified devices comply with these standards and include required features like emergency buttons, over-speed alerts, and tamper detection.

The transmission frequency depends on your device model and configuration:

• Standard mode: Typically every 30 seconds to 2 minutes
• Power saving mode: Can be set to transmit every 5-30 minutes
• Motion-based tracking: More frequent updates when vehicle is moving
• Emergency situations: Immediate transmission when panic button is pressed or impact detected

You can customize the reporting frequency through our web portal or mobile app based on your specific needs and battery life considerations.

We offer the following warranty periods for our products:

• Standard GPS Trackers: 12 months warranty
• AIS 140 Certified Devices: 18 months warranty
• Commercial Fleet Solutions: 24 months warranty
• Smart Locks and Advanced Devices: 12 months warranty

Our warranty covers manufacturing defects and hardware malfunctions under normal usage conditions. It does not cover physical damage, water damage, or issues caused by improper installation. Please refer to the specific product documentation for detailed warranty terms and conditions.

Firmware updates can be performed through these methods:

1. Automatic Updates: Most devices automatically update when connected to our server (requires active internet connection)
2. Web Portal: Log in to your account, go to Device Management > Firmware Update
3. Mobile App: Navigate to Device Settings > Check for Updates
4. Manual Update: Download the firmware file from our support portal and upload it to your device

Important: Ensure your device has sufficient battery charge before starting an update. Do not power off the device during the update process as this may cause permanent damage.

Installation steps vary by device type, but generally:

1. Choose a discreet location with GPS signal access
2. Connect power wires to vehicle's electrical system (for wired models)
3. Ensure proper SIM card insertion and activation
4. Secure the device using provided mounts or adhesives
5. Test the device by checking location updates on the tracking platform

We recommend professional installation for optimal performance. Many of our dealers offer installation services.

If your GPS tracker or the vehicle it's installed in gets stolen:

1. Immediately log in to your tracking account
2. Note the current location and movement pattern
3. Contact local law enforcement and provide them with real-time location data
4. Use the "geofence alert" feature if you haven't already set it up
5. Contact our support team for assistance with historical route data

Many insurance companies offer discounts for vehicles equipped with GPS tracking devices due to higher recovery rates.

To maximize battery life for portable GPS trackers:

• Adjust reporting frequency to less frequent intervals when possible
• Enable sleep mode during stationary periods
• Use power-saving features like motion-activated tracking
• Keep the device away from extreme temperatures
• Ensure proper charging cycles for devices with rechargeable batteries
• Use the recommended power adapter for charging

Most of our devices offer customizable power management settings through the web portal.

Yes, our platform supports multiple vehicle tracking through a single account:

• Basic accounts: Support up to 5 devices
• Business accounts: Support up to 50 devices
• Enterprise solutions: Support hundreds of devices with advanced fleet management features

You can organize vehicles into groups, set different access permissions for team members, and generate consolidated reports for your entire fleet.

Our mobile app provides these key features:

• Real-time vehicle location tracking
• Trip history and playback
• Geofencing with instant alerts
• Speed and mileage reports
• Maintenance reminders
• Driver behavior monitoring
• Emergency alert notifications
• Multi-device support
• Offline maps for areas with poor connectivity

The app is available for both iOS and Android devices and syncs seamlessly with our web platform.